Communication & Negotiation

CHBA BC is transitioning to a new education website.  In order to ensure that all student information, enrollments and course records are transferred to the new system, course registrations will be temporarily unavailable online.
Manual registrations will be accepted via email to Please indicate your contact details, as well as the course details (course names/dates/locations) you would like to register in.

If you have any questions, please contact

Registration will re-open shortly.

Thank you for your patience.

This course is approved for 10 Group A and 18 Group B CPD credits.

Do you need communication and negotiation skills to improve relationships and help grow your business?
Improve the way you communicate and negotiate effectively and ensure your employees and customers are satisfied.
  • Hone your communication style and body language to help win new work
  • Develop effective listening skills to improve customer service and employee relations
  • Find a common ground with clients through constructive negotiation
  • Know how to handle and resolve a conflict effectively
Online home study of approximately 10-15 hours plus 1 day of in-class instruction and discussion. 
NOTE: Early registration is necessary, as this course will involve the advance receipt and completion of workbook and online quizzes and assignments by way of email, as well as the one-day session to review all material and prepare for writing the examination.

Manual: "Communication & Negotiation"

CHBA BC Member $599.00
Non-Member $799.00
Course Format:
Upon registration for the course, the course manual will be delivered by regular post, to be completed at their own pace along with the online portion. Any student can email questions to the instructor at any time prior to the course date. The one day in-class session will be used to review all of the material, answer any questions and prepare for the exam in the afternoon.

A pass mark of 80% is required on the in-class open book exam is written on the afternoon of the one-day in-class session. If a mark between 65% and 79% is achieved, a fee is charged to re-write an online exam. A candidate is given the opportunity to re-write the examination a maximum of two times before having to retake the entire course. Candidates who score less than 65% on the initial examination are required to retake the course. 

Canadian Home Builders' Association of BC

604-432-7112 ex 323
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BCIT Campus Bldg. NW 5
3700 Willingdon Avenue
Burnaby, B.C. V5G 3H2

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